We’re excited to announce an update to our Weather Guarantee, designed to give guests even more confidence while helping businesses increase bookings and reduce cancellations.

As of July 2024, Weather Guarantee reimbursement criteria now include both forecast and real-time weather observation data tracked through radar and satellite. This means guests are protected whether the forecast predicts rain or high temperatures and if actual conditions later meet or exceed guarantee thresholds. This dual approach ensures faster, automatic payouts, offering guests the flexibility to keep or adjust their plans without having to cancel or file a claim—enhancing satisfaction, rain or shine.

“This improvement gives travelers the freedom to plan confidently,” says Alice Fuller, VP of Engineering. “If the forecast shows bad weather, guests receive early reimbursement to adjust their plans. If the weather shifts later in the day, they’re still protected by observed data, ensuring a seamless, worry-free experience.”

Even with our forecast models achieving over 90% accuracy, this upgrade reflects our commitment to continuous improvement. Guests can feel confident knowing they’ll be reimbursed as quickly as possible using both the forecast and observation data. This proactive approach ensures a positive guest experience no matter the weather.

Phil, a recent customer, articulated this benefit perfectly in this 5-star Trustpilot review: “I received an email each morning advising if a payout was due. When unexpected rain hit, Sensible sent a follow-up with a link to collect my payout. Super honest and very efficient. I will definitely buy this product again.”

How It Works:

1. Morning Forecast Check:
   Guests receive an email each morning of their trip or experience, letting them know if the day’s forecast exceeds their Weather Guarantee threshold.
2. Automatic Reimbursement:
   If the forecast triggers their Weather Guarantee, reimbursement is automatically issued, allowing guests to adjust their plans proactively.
3. Real-Time Weather Monitoring:
   Throughout the day, Sensible monitors the weather using radar and satellite data. If observed conditions meet or exceed the guarantee threshold, guests receive a second email and text confirming they now qualify for reimbursement.
4. No Claims Required:
   Guests never need to file a claim. All reimbursements are automated, making the process seamless and stress-free.

Even before this enhancement, Weather Guarantees help increase advanced booking conversions by 5-19%, encouraging travelers to book in advance without worrying about the forecast. For partners like hotels, golf courses, and campsites, this means fewer cancellations, higher guest satisfaction, and stronger loyalty—ultimately driving long-term revenue growth.

Read more about how Weather Guarantees can benefit your business, or contact your account manager to integrate it seamlessly into your booking flow. Together, we’ll empower travelers and businesses to thrive—whatever the weather.