Frequently Asked Questions

When a guest books with one of our partners, they will have the option to add a custom Weather Guarantee to their booking. If the weather exceeds their Weather Guarantee during their booking, they'll automatically get their money back. The cost and reimbursement amount vary depending on the booking and the terms will be laid out for the guest to review before purchasing.

Sensible Weather fully covers all reimbursements, ensuring no liability for partners.

No changes are necessary; the Weather Guarantee provides in-destination protection without altering existing policies.

Once the guest confirms their payout method, Sensible Weather initiates payment immediately, with funds usually arriving within 3-5 business days.

No, guests do not need to submit a claim. When guests are eligible for reimbursement, they will receive a text message and an email to start the reimbursement process.

Weather Guarantees differ from insurance policies. While insurance covers cancellations before a trip due to various reasons, Weather Guarantees protect guests during their trip, ensuring they’re covered for weather-related experiential losses. Learn more here.

When you book with one of our partners, you’ll have the option to add a custom Weather Guarantee to your booking. If the weather exceeds your Weather Guarantee during your booking, you’ll automatically get your money back. The cost and reimbursement amount vary depending on your booking and the terms will be laid out for you to review before purchasing.

Weather Guarantees are available for rain, heat, and heavy snowfall.

Weather Guarantee reimbursement amounts vary and are defined at the time of booking. You’re eligible to receive a daily payout equal to the average daily cost of the qualifying reservation, meaning you might receive multiple payouts throughout a trip that equal your entire trip cost.

For multi-day trips, you'll receive a refund of your daily rate for each day that the weather exceeds your specified Weather Guarantee threshold. For example, if you paid $300 for a 3-day trip and your Weather Guarantee specifies that you receive a reimbursement if it rains for 3 or more hours between 8am and 8pm each day, and it rains for 4 hours on the second day, you would receive $100 back from Sensible Weather. This refund corresponds to your daily rate under the guarantee, ensuring you're reimbursed for the affected day.

Yes, the Weather Guarantee does not result in any cancellation of your booking, and you only get reimbursed for forecast rain if you keep your booking reservation. That means you can continue with your plans, even if you get a reimbursement.

Sensible Weather uses multiple data sources to monitor the weather, including NOAA, ECMWF, NASA, and more. Our proprietary climate analytics engine combines multiple sources to create an accurate and timely view of the weather.